Once your order is shipped, you’ll receive an email or SMS with your tracking link to follow your delivery progress.

We accept Visa, Mastercard, Apple Pay through Yoco, all processed securely through encrypted checkout.

Delivery typically takes 7–15 business days, depending on your location. You’ll receive tracking details as soon as your order is dispatched.

* Orders under R250 – R90 delivery
* Orders between R250 and R999 – R50 delivery
* Orders above R749 – Free delivery

Unfortunately, we do not accept returns or exchanges on toys due to hygiene and safety reasons. Rest assured, every item you receive from Crafty Woodlands is 100% new, unused, and carefully packaged for your child’s safety and enjoyment.

Once payment has been made, orders cannot be canceled or changed. Please make sure all details are correct before confirming checkout.

Yes, if the order has not been dispatched yet. Address changes are time-sensitive, so contact us as soon as possible with your order number and the correct address.

If your order has not shipped
We will update the address and confirm by email

If your order has shipped
We cannot change the address, however you may arrange a redirect with the courier using your tracking number

Any redirect fees are the customer’s responsibility

For any request, reach us through the Contact page with your order number and full updated details.

Currently, we only ship within South Africa, but we’re working on expanding international delivery soon.