Refund policy

Crafty Woodlands – No Returns Policy

At Crafty Woodlands, we take pride in offering high-quality toys, educational games, and board games. Please read our policy carefully before making a purchase.

1. No Returns or Refunds
All sales are final. We do not accept returns or provide refunds for any products once an order has been placed.

2. Damaged or Defective Items
If an item arrives damaged or defective, please contact us within 5 days of receipt with clear photos of the issue. We will review your case and, at our discretion, offer a replacement or store credit.

3. Order Accuracy
Please ensure that all orders are correct before completing your purchase. Crafty Woodlands is not responsible for errors made during checkout, including wrong selections of products, quantities, or delivery details.

4. Legal Compliance
This policy is in line with the Consumer Protection Act, 2008 (South Africa). Certain statutory rights cannot be waived, but by purchasing from Crafty Woodlands, you acknowledge that you understand and accept this no-returns policy.

5. Contact Us
For any concerns, questions, or claims regarding damaged items, please contact us via email or through our website contact form.